At MTH Pure & Cure, we want you to be satisfied with your purchase. We carefully prepare and package our beauty and personal-care products to ensure they reach you in good condition.
Please read the following policy before placing an order.
1. Eligibility for Returns
A product may be eligible for return if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is significantly different from the product ordered.
- The product has a verified issue that occurred before delivery.
For hygiene and safety reasons, opened or used beauty, skincare, hair-care, soap, cream, serum, gel, and other personal-care products generally cannot be returned unless the product was received damaged, defective, or incorrect.
2. Products That Cannot Be Returned
For health, hygiene, and safety reasons, we generally do not accept returns for:
- Opened or used skincare products
- Opened soaps and creams
- Used serums or gels
- Opened hair-care products
- Products damaged after delivery due to customer handling
- Products without their original packaging
- Products returned without prior approval
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us resolve the issue, please provide:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging
- Any other information requested by our customer support team
We will review the claim and determine the appropriate solution.
4. Wrong Product Received
If you receive a product different from the one you ordered, please contact us as soon as possible.
After verifying the order, we may arrange an appropriate replacement or other solution according to the circumstances.
5. Refunds
If your refund request is approved, the refund will be processed according to the applicable payment method and our internal refund procedures.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
6. Order Cancellation
If you want to cancel an order, contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed, packed, or shipped.
7. Return Shipping
If a return is approved because we sent the wrong product or the product arrived damaged or defective, we will provide instructions regarding the return process.
For other approved returns, any applicable return shipping costs will be communicated before the return is processed.
8. How to Request a Return or Refund
To request a return or refund, please contact MTH Pure & Cure through the contact information provided on our website.
Please include:
Order Number:
Customer Name:
Product Name:
Reason for Return/Refund:
Photos (if applicable):
Our team will review your request and contact you with the next steps.
9. Important Information
We recommend checking your order carefully when it arrives. Please keep the original packaging until you have confirmed that your order is correct and in good condition.
Individual results from skincare, hair-care, and beauty products may vary from person to person. A product not producing the expected cosmetic result does not automatically qualify for a refund or return.
MTH Pure & Cure reserves the right to review each return and refund request individually and may update this policy when necessary.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us through the Contact Us section of our website.
Thank you for choosing MTH Pure & Cure.